Pac4Portugal Privacy Policy

1. Who is responsible for managing my information?

This is the Privacy Policy of Pac (Portugal) Ltd part of the Pac4Portugal Brand ("we" or "us"). This website, the "Pac4Portugal" brand and all brochures produced in relation to it are owned and/or produced by us. We are responsible for the collection and proper management of any personal information you submit. We will keep your personal details secure and use the information you provide consistently with applicable privacy and data protection laws and the terms of this Privacy Policy.

2. What information do we collect?

If you choose to make a booking through us we will collect details that you provide in relation to that booking. Information held is likely to include your name, date of birth, contact details, payment details, information about people travelling with you, information about your booking and any additional information we may need to help meet your specific travel requirements. If you choose to let your property rental with us we will collect details such as your name, contact details, bank account details and details regarding the accommodation you wish to let. We also collect website usage information. We do this using cookies. For further information about cookies and how we use them please see our Cookie policy.

If you use our mobile applications, we may collect location data.

3. How do we use your information?

The information you provide may be used in a number of ways, for example:

to enable us to complete your booking (if you are booking a property rental);
to enable us to advertise your holiday accommodation, transfer payments due to you and to provide related support services (if you are letting your holiday accommodation through us);
for statistical purposes when we evaluate our range of services;
to personalise repeat visits to our websites;
to tell you about other products and services we think may be of interest to you (see section 6 below);
to manage customer service queries; and
to help us to provide details or information you may have requested.

4. Who will you share my information with?

In order to provide you with the products and services that we offer we may share your information with:

other members of our group of companies and their service providers (see also section 5);
credit/debit card companies;
our preferred insurance provider(s) (if you purchase the personal travel insurance policy we offer); and
other third parties who we may need to work with to fulfill travel plans on your behalf, for example, resorts, management companies, villa owners, airport transfer companies, agents supplying details to Serviço de Estrangeiros e Fronteiras (SEF) and other suppliers.
our third party review administrator(s) who may contact you to ask for your comments on the accommodation and/or services that have been provided.

We may also pass on your information to our group of companies and selected third parties so that they may offer you their products and services or in connection with any marketing initiatives we have in place with third parties.

5. How do you manage my information?

We may from time to time appoint other members of our group of companies, or third party service providers, to help us manage efficient systems within the business. Some of these systems may for operational reasons be located in countries overseas. We will only transfer your information to service providers who help manage our systems, or overseas, where we are satisfied that adequate levels of protection are in place to protect the integrity and security of any information being processed and compliance with applicable privacy laws.

6. When can we contact you in the future?

We would like to send you information about our own products and services, as well as those of selected third parties. We may do this by post, telephone, email or SMS, unless you have told us that you do not wish to be contacted in this way. We will always ask you to confirm in advance that you are happy for us to allow third parties to contact you by email.

If you would like to change any of your preferences relating to the way in which we may use your information for direct marketing, then please update your user preference or send an email to enquiries@pac4portugal.com.

7. How long will we hold your information for?

We have a system of retention periods in place to ensure that your information is only stored whilst it is required for the relevant purposes or to meet legal requirements. Where your information is no longer required, we will ensure it is disposed of in a secure manner.

8. How can you access and update your information?

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email enquiries@pac4portugal.com. Please note that we may charge a small administrative fee for the provision of this information.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

10. Does the policy apply to linked websites?

Our websites may contain links to other websites, including social media, internet analytic sites, third party mailing sites and other websites to aid your experience going/returning and while at your accommodation. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

11. How do we update this privacy policy?

We keep our privacy policy under regular review and we will place any updates on our webpage. This privacy policy was last updated in January 2018.

12. Who can I contact if I have queries about this privacy policy?

Please contact us if you have any questions about our privacy policy or information we hold about you.

By email: enquiries@pac4portugal.com